When you’re ordering from our online store, you’re entitled to an exchange or refund within 14 days of receiving your order.
To return or exchange an item, you must contact us within 14 days of delivery (this window is extended around holidays), and we will provide instructions. You will be responsible for paying for your own shipping costs for returning your item unless it arrived damaged, defective or there was an error on our part. Original shipping costs are non-refundable.
Christmas gifts can be exchanged until January 31st 2024.
Returns are not accepted under the following conditions:
- If an item is a custom made
- If an item has been used (besides being tried on)
- If an item has been personalized with initials etc.
- If a belt has been made in a custom size
If you have any doubts about if your purchase qualifies for a return, please don’t hesitate to get in touch via phone or email.
Please send returns to:
Fortunstræde 5, st.
1065 Copenhagen C
It is also possible to return orders in our store at Fortunstræde 5.
Please remember to bring the receipt received by email after purchase.